Tools have powerful capabilities that take your Voice Bot beyond simple conversation. With them, your bot can transfer calls, fetch live data from external systems, capture structured details, schedule appointments, and more.
We provide a range of predefined tools out of the box, from call transfers to booking integrations. For even more flexibility, the HTTP Request tool lets you connect Voice AI directly to your own external systems. Our team can guide you through configuration if you need support.
We’re continually expanding the library of predefined tools. If there’s a specific action you’d like to see added, let us know, your feedback helps shape the roadmap.
Each tool has a label, prompt, and optional parameters or configuration. Prompts should be clear and short - just enough to tell the AI when and how to use the tool.
All tools have the following required properties.
Label Primarily an UI element and currently not utilised or read by the LLM.Prompt Here you can explain to the LLM what the tool is, what it does and/or when to use it.Parameters The pieces of data that the tool requires in order to execute. This is not exposed on some tools.
Type the parameter type. Options are string, number, boolean, null/empty, object, arrayName a ‘camelCase’ or ‘snake_case’ variable name. This will then be used as a reference for templating or is prescribed by custom tools.Description Prompt A clear explanation of the parameter's purpose and expected format. You can include examples of the expected formats.Configuration Bespoke to each individual tool.Templating
Some properties will allow templating to insert configuration options, variables or call details into strings. For example, if you get the LLM to gather a parameter called songTitle you can add it into a URL for the HTTP_REQUEST tool using an template that might look like this: http://spotify.com/{{songTitle}}/artist.
These are all the tool currently available to use with your Voice Bot, we’re continually expanding the library of predefined tools. If there’s a specific action you’d like to see added, let us know, your feedback helps shape the roadmap.